ALERT: Due to the Cedar Creek Fire, HWY 58 is CLOSED and there is no access to the property. Shelter Cove is closed until further notice. Stay safe.

Guest Service Representative

Published: February 23, 2022

Position Overview:

The Guest Service Representative is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Job Description

  • Provides a warm and welcoming, yet timely, registration process for the guest
  • Assigns the correct unit, based upon needs and occupancy
  • Promptly answers phones
  • Creates/ modifies reservations in the property management system
  • Posts charges for the gift shop in the property management system
  • Provides concierge services to guests looking for activity or dining suggestions
  • Checks guests out of the property ensuring zero balance on account
  • Communicate guest requests to housekeeping and facilities team
  • Provides coffee service in the lobby, if applicable
  • Assists with retail outlet sales, if applicable
  • Keeps workspace neat and tidy, dusts and sanitizes regularly
  • Routinely completes weekly cleaning checklist to keep the lobby pristine
  • Tracks and reports maintenance issues; follows up to ensure resolution
  • Runs and prints daily accounting cash reports ensuring accurate reporting
  • Collects guest balances in accordance with established payment schedule
  • Accurately maintains bank for cash drawer using established handling procedures
  • Audits registration cards and applies ancillary charges as needed
  • Perform other duties, including: participate in employee meetings, assist other departments on high turn days, complete projects as assigned.

Required Qualifications:

  • 1-2 years hotel/restaurant experience
  • Dependable, punctual, impeccable attendance record
  • Accurate, attention to detail, service oriented
  • Strong organizational skills
  • Positive attitude, strong interpersonal and diplomatic skills
  • Excellent math aptitude and cash handling ability
  • Excellent communication and organizational skills.
  • Professional demeanor
  • Proficient computer skills, including: Word, Excel and PowerPoint.
  • Must be able to work on feet for extended periods
  • Must be able to work a flexible work schedule including evenings, weekends and holidays.
  • Proof of eligibility to work in the United States
  • Associates degree in Hospitality Management or related field preferred.


  • Education: High School Diploma Preferred
  • Minimum Job-Related Experience: 1-2 years
  • Writing: Frequently writes non-standard responses.
  • Skills – Computer: Uses basic business/technical programs/applications to perform daily responsibilities

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