We know that while planning your next fishing trip, you’re pretty likely to find yourself with some questions. So, we’ve provided answers to some of the most frequently asked ones right here. If your question isn’t on this list, of if you’d just rather talk to a real person, feel free to drop us a line at (541) 433-2548.
What Steps Are You Taking to Prevent Further Spread of COVID-19?
Extraordinary times call for extraordinary measures, and at Shelter Cove Resort & Marina, we’ve been rethinking our operations to protect your safety while you relax and recharge. We’ve started offering a remote check-in service and stopped accepting cash payments. We’ve increased the frequency with which we clean communal bathrooms and decreased the capacity of our front desk area. We’ve initiated new sanitation protocols for our rental boats and cabins and discontinued the use of shared hoses in our marina. We screen all our team members at the beginning and end of every shift. And we use sterilizing wands to help ensure your room is clean.
We’re taking proactive steps now to prioritize your safety. If you have any questions or concerns, feel free to give us a call at (541) 433-2548.
What Time Is Check-In? What About Checkout?
For all RV sites, check-in begins at 1:00 p.m. For cabins, cottages, and lodges, check-in begins at 3:00 p.m. All checkout times are 11:00a.m.
Can I Get a Late Checkout?
If availability allows, the front desk may be able to arrange a late checkout—but additional fees may apply. In order to ensure availability for incoming guests, please plan for a prompt departure.
Cancellation and Deposit Policy
Our cancellation policy varies depending on your reservation type and whether your reservation falls on a holiday or special event. All cancellations must be made by phone during business hours. And cancellation-processing fees will also be charged on cancellations made outside of the cancellation window.
When you book your stay at Shelter Cove a 25% deposit is required for all guest stays.
Due to the remote location of the resort, we require a 30-day cancellation notice in advance to receive a refunded deposit less a processing fee. Cancellations within 24 hours of reservation will forfeit the entirety of the stay without refund.
RV, Tent Sites, & Boat Slips:
30-day advance notice required or forfeiture of reservation’s deposit
Cancellation Processing Fee: $10
30-day advance notice required or forfeiture of reservation’s deposit
Cancellation Processing Fee: $25
Remaining balance will be charged 14 days in advance.
Boat rentals require a 100% deposit
Is There a Minimum Stay Requirement?
We are a year-round destination with a two-night minimum-stay requirement on Fridays and Saturdays. Additionally, we require a three-night minimum stay during all major holidays observed at Shelter Cove. This includes: Martin Luther King Jr. Day weekend, Presidents’ Day weekend, Memorial Day weekend, Independence Day, Labor Day weekend, Thanksgiving weekend and Christmas–New Years.
Can I Bring My Pets With Me to Shelter Cove Resort & Marina?
In our RV and tent camping sites, well-behaved pets are welcome, but they must be registered with our front desk upon arrival. Our cabins, cottages and lodges have a two-pet limit, and each pet must be 50 lbs. or less; additionally, a one-time, non-refundable pet cleaning fee of $50 will apply.
All pets must either be kept under control and on a leash (10 ft. max) or inside the guest’s accommodations at all times. Pets may not be left outside unattended. Pet owners are responsible for picking up and properly disposing of their pet’s dropping in a trash receptacle. And all pets are prohibited from entering resort buildings or communal amenity areas.
For the protection of other guests, noisy, vicious or unruly pets are not allowed. Guests who are unable to control their pets must remove them from the premises or risk having the animal taken in by local animal control authorities. Exotic pets are strictly prohibited. And please be advised that all pet owners should carry proof of their pet’s current vaccinations.
How Many Vehicles Can I Bring to Shelter Cove Resort & Marina?
Cabin, cottage and lodge reservations include one vehicle per site. While RV reservations include one habitable and one non-habitable vehicle per site, and both must be parked completely on the site. Extra vehicles may be included for a fee of $5 per day/$25 per week. All vehicle license numbers must be recorded at the Main Office and anyone operating a motor vehicle must have a valid driver’s license. On-site vehicle maintenance is strictly prohibited.
Due to large sand blocks, we offer boat valet service, please contact our office to schedule your launch during business hours.
Water is shared between sites, please prepare your water hose for fill up and disconnect as each site is not provided with a full-time water connect.
We offer a self-service dump station. For at site honey wagon service please contact to coordinate with the office for scheduled services and fees.
How Many Guests Are Included in the Rate for Each Site?
Unless otherwise stated, 2 adult guests are included in each listed rate. Children under the age of 6 may stay free of charge. And additional guests may stay for a charge of $10 per person per day. Unless otherwise stated, there is a six-guest maximum (including children) per site.
What Do I Do If I Lost an Item?
Management suggests keeping your valuables locked up. Please report any lost or stolen items to the Main Office immediately.
WiFi, Cable and Cell Service
We are excited to offer an off-grid location to disconnect and enjoy nature. However, this does mean our WiFi, Cable, and Cell phone service can be very unreliable. We recommend preparing for a no-service zone.
Can I Make Monthly Reservations Online?
Monthly reservations cannot be made online. Please call the Front Desk to learn more about our monthly rates and to reserve your stay at (541) 433-2548. Monthly rates are based on a 30-day stay. A new 30-day agreement must be approved for each additional 30-day period.
When Are Quiet Hours?
Quiet hours are 10:00p.m.–8:00a.m. Please be courteous to other guests around you. Profanity or violence towards others will not be tolerated. And loud, objectionable noise is not allowed at any time. Inconsiderate guests will be asked to leave.
What Is Your Smoking Policy?
Smoking is prohibited in all indoor accommodations and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. Any violation of the no-smoking policy may result in a fine of up to $250.
Extreme Weather Conditions
With weather consistently changing it is common to prepare for rain, snow, and icey weather. Be advised weather will impact available services.
What ADA-Compliant Accommodations Do You Offer?
We believe that every last one of our guests should be able to equally access and fully enjoy the Shelter Cove experience. That’s why we’ve outfitted our property with the following ADA-compliant features.
ADA Room Features: