Frequently Asked Questions

Extraordinary times call for extraordinary measures, and at Shelter Cove Resort & Marina, we’ve been rethinking our operations to protect your safety while you relax and recharge. We’ve started offering a remote check-in service and stopped accepting cash payments. We’ve increased the frequency with which we clean communal bathrooms and decreased the capacity of our front desk area. We’ve initiated new sanitation protocols for our rental boats and cabins and discontinued the use of shared hoses in our marina. We screen all our team members at the beginning and end of every shift. And we use sterilizing wands to help ensure your room is clean.

We’re taking proactive steps now to prioritize your safety. If you have any questions or concerns, feel free to give us a call at (541) 433-2548.

For all RV sites, check-in begins at 12:30p.m. For cabins, cottages and lodges, check-in begins at 4:00 p.m. All checkout times are 11:00a.m.

If availability allows, the front desk may be able to arrange a late checkout—but additional fees may apply. In order to ensure availability for incoming guests, please plan for a prompt departure.

When you book your stay at Shelter Cove, a deposit is required. The amount of the deposit varies depending on the length of your stay. For a one-night stay, we require a 100% deposit. For a two-night stay, we require a 50% deposit. And for a stay of three nights or more, we require a 33% deposit. Provided your reservation does not fall on a holiday, and you notify us of your cancellation at least 30 days in advance, we’ll refund your deposit less a processing fee. For RV and tent camping sites, the processing fee is $10. And for cabins, cottages and lodges, the processing fee is $25.

Our remote location does not lend itself to last-minute bookings. So if you provide less than 30 days advanced notice of your cancellation—or if your reservation falls on a holiday—your deposit will be forfeited. We do not offer refunds for early departures. And no-shows will be charged for their full stay

We are a year-round destination with a two-night minimum-stay requirement on Fridays and Saturdays. Additionally, we require a three-night minimum stay during all major holidays observed at Shelter Cove. This includes: Martin Luther King Jr. Day weekend, Presidents’ Day weekend, Memorial Day weekend, Independence Day, Labor Day weekend, Thanksgiving weekend and Christmas–New Years.

In our RV and tent camping sites, well-behaved pets are welcome, but they must be registered with our front desk upon arrival. Our cabins, cottages and lodges have a two-pet limit, and each pet must be 50 lbs. or less; additionally, a one-time, non-refundable pet cleaning fee of $50 will apply. 

All pets must either be kept under control and on a leash (10 ft. max) or inside the guest’s accommodations at all times. Pets may not be left outside unattended. Pet owners are responsible for picking up and properly disposing of their pet’s dropping in a trash receptacle. And all pets are prohibited from entering resort buildings or communal amenity areas. 

For the protection of other guests, noisy, vicious or unruly pets are not allowed. Guests who are unable to control their pets must remove them from the premises or risk having the animal taken in by local animal control authorities. Exotic pets are strictly prohibited. And please be advised that all pet owners should carry proof of their pet’s current vaccinations.

Cabin, cottage and lodge reservations include one vehicle per site. While RV reservations include one habitable and one non-habitable vehicle per site, and both must be parked completely on the site. Extra vehicles may be included for a fee of $5 per day/$25 per week. All vehicle license numbers must be recorded at the Main Office and anyone operating a motor vehicle must have a valid driver’s license. On-site vehicle maintenance is strictly prohibited.

Unless otherwise stated, 2 adult guests are included in each listed rate. Children under the age of 6 may stay free of charge. And additional guests may stay for a charge of $10 per person per day. Unless otherwise stated, there is a six-guest maximum (including children) per site.

Management suggests keeping your valuables locked up. Please report any lost or stolen items to the Main Office immediately.

Quiet hours are 10:00p.m.–8:00a.m. Please be courteous to other guests around you. Profanity or violence towards others will not be tolerated. And loud, objectionable noise is not allowed at any time. Inconsiderate guests will be asked to leave.

Monthly reservations cannot be made online. Please call the Front Desk to learn more about our monthly rates and to reserve your stay at (541) 433-2548. Monthly rates are based on a 30-day stay. A new 30-day agreement must be approved for each additional 30-day period.

Smoking is prohibited in all indoor accommodations and within 25 feet of any building or entrance. Outdoor smoking is permitted in designated locations only. Any violation of the no-smoking policy may result in a fine of up to $250.

We believe that every last one of our guests should be able to equally access and fully enjoy the Shelter Cove experience. That’s why we’ve outfitted our property with the following ADA-compliant features.

Property Features:

• ADA-accessible parking near the entrance
• Sufficient parking space to allow a ramp
• Ramp access at all entrances and exists
• Unobstructed pathways from the parking lot to the entrance
• Unobstructed pathways from all key points of interest within the hotel to any other key point of interest

ADA Room Features:

• Sufficient door width to accommodate a wheelchair or walker
• Grab bars adjacent to and behind the toilet
• Grab bars in the shower
• Roll-in showers
• Roll-under sinks
• Lowered guestroom amenities